Refund policy
Refund Policy
We want you to feel confident purchasing from Nature’s Radiance. If you are not satisfied with your order, please contact us within 30 days of delivery so we can help.
To be eligible for a return, items must be returned in their original packaging. For hygiene and safety reasons, we may be unable to accept returns of products that have been substantially used, altered, or damaged after delivery.
To request a return, email info@naturesradiance.com with your order number and the item(s) you would like to return. Please do not send products back without first contacting us.
Once your return is approved, we will provide instructions for returning your item.
Refunds
Once we receive and inspect your return, we will notify you of the status of your refund. Approved refunds will be issued to your original form of payment. Please allow several business days for your bank or credit card company to process and post the refund.
Once we receive and inspect your return, we will notify you of the status of your refund. Approved refunds will be issued to your original form of payment. Please allow several business days for your bank or credit card company to process and post the refund.
Original shipping charges are non-refundable unless the return is due to an error on our part or the product arrived damaged or defective.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us as soon as possible at info@naturesradiance.com with your order number and photos of the item and packaging. We will work with you to make it right.
Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us as soon as possible at info@naturesradiance.com with your order number and photos of the item and packaging. We will work with you to make it right.
Exchanges
We do not currently offer direct exchanges. If you would like a different product, please return the eligible item and place a new order.
We do not currently offer direct exchanges. If you would like a different product, please return the eligible item and place a new order.
Non-Returnable Items
We are unable to accept returns on:
We are unable to accept returns on:
- Gift cards
- Products purchased from unauthorized third-party sellers
- Items marked final sale
- Products that have been substantially used or altered
- Professional or wholesale orders, which may be subject to separate terms
Return Shipping
Customers are responsible for return shipping costs unless the item was damaged, defective, incorrect, or the return resulted from an error by Nature’s Radiance.
Customers are responsible for return shipping costs unless the item was damaged, defective, incorrect, or the return resulted from an error by Nature’s Radiance.
We recommend using a trackable shipping method, as we cannot be responsible for return packages that are lost in transit.
Promotional Purchases
Refunds for items purchased with a promotional discount will be based on the amount actually paid. If a promotion included a free gift or bundled item, the value of that item may be deducted from the refund if it is not returned where applicable.
Refunds for items purchased with a promotional discount will be based on the amount actually paid. If a promotion included a free gift or bundled item, the value of that item may be deducted from the refund if it is not returned where applicable.
Cancellations
We process orders quickly, so we cannot guarantee that an order can be changed or canceled after it has been placed. If you need assistance, contact us as soon as possible at info@naturesradiance.com.
We process orders quickly, so we cannot guarantee that an order can be changed or canceled after it has been placed. If you need assistance, contact us as soon as possible at info@naturesradiance.com.
Contact Us
For questions about returns or refunds, please contact:
For questions about returns or refunds, please contact: